jelilive Privacy Policy – How We Handle Your Data

1. Introduction

This Privacy Policy applies to jelilive and describes how we collect, use, disclose, and protect the personal information of players who register and use the jelilive platform. The platform is intended exclusively for players in the Philippines.

jelilive is committed to protecting the privacy of all users in compliance with the Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations. We act as the personal information controller for all data collected through the platform.

By registering an account or continuing to use the jelilive platform, you confirm that you have read this Privacy Policy and consent to the practices described within it. If you disagree with any part of this policy, please refrain from using the platform.

2. Data We Collect

jelilive collects personal information when you register, verify your identity, make transactions, use our games, or interact with customer support. The types of data we collect include:

We collect only what is necessary for the purposes described in this policy. You are not required to provide data beyond what is needed for basic account registration and identity verification, though certain features such as withdrawals require full KYC completion.

3. How We Use Your Data

jelilive uses the personal information we collect for the following purposes:

• To create and manage your player account on the jelilive platform.
• To verify your identity and age as required before enabling withdrawal functionality.
• To process deposits and withdrawals in Philippine Peso through your registered payment channels.
• To deliver the gaming services available on the platform, including sports betting, live casino, and slot games.
• To communicate with you about your account, transactions, and any service updates relevant to your use of jelilive.
• To send promotional communications where you have consented to receive them. You may opt out at any time.
• To detect, investigate, and prevent fraud, money laundering, and other unlawful activities.
• To comply with responsible gaming obligations, including monitoring for signs of problematic gambling behaviour.
• To improve the platform's performance, user experience, and game offerings based on aggregated usage data.
• To comply with applicable Philippine laws and regulatory obligations.

We will not use your personal information for any purpose that is materially different from those listed above without first obtaining your consent or as otherwise permitted by law.

4. Sharing & Disclosure

jelilive does not sell your personal data to third parties. We may share your information only in the following circumstances:

• Service Providers: We engage third-party companies to assist in delivering platform services – including payment processors, identity verification providers, and technology infrastructure partners. These providers receive only the data necessary for their specific function and are bound by data processing agreements that restrict how they may use your information.
• Legal Obligations: We may disclose your data when required to do so by Philippine law, court order, or lawful request from a government or regulatory authority.
• Fraud Prevention: In cases of suspected fraud or money laundering, information may be shared with relevant authorities or partner organisations involved in fraud detection.
• Business Transfers: In the event of a merger, acquisition, or sale of the platform or its assets, your personal data may be transferred to the successor entity. You will be notified of any such change that materially affects your data.

Outside of these circumstances, your personal information remains within the jelilive platform and is not disclosed to unaffiliated third parties.

5. Cookies and Tracking

jelilive uses cookies and similar tracking technologies to maintain session state, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device by your browser.

The types of cookies used on jelilive include:

• Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in while you navigate the platform.
• Functional Cookies: Used to remember your preferences and settings so you don't have to reconfigure them on each visit.
• Analytics Cookies: Collect aggregated, anonymised data about how players use the platform. This helps us identify areas for improvement without identifying individual users.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in and use certain features of the jelilive platform.

6. Data Retention

jelilive retains your personal information for as long as your account remains active and for a reasonable period after account closure, as required to fulfil the purposes described in this policy and to comply with legal, regulatory, and audit obligations.

Transaction records, KYC documents, and account history are retained for a minimum period as required under Philippine anti-money laundering and financial reporting obligations. After the applicable retention period, data is securely deleted or anonymised.

If you request account closure, jelilive will process the closure and begin the data retention wind-down period in accordance with this policy. Some data may need to be retained after closure for legal compliance purposes even after a deletion request is received.

7. Security Measures

jelilive applies a range of technical and procedural security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and jelilive's servers.
• Encrypted storage of sensitive data including identity documents and financial account details.
• OTP (One-Time Password) authentication for login and transaction confirmation to prevent unauthorised account access.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security assessments of the platform's infrastructure and code.

While jelilive takes security seriously, no system is entirely immune to risk. You play an important role in keeping your account secure by protecting your login credentials and reporting any suspected unauthorised access to jelilive support promptly.

8. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by jelilive:

• Right to be Informed: You have the right to know what personal data jelilive collects about you and how it is used. This policy fulfils that obligation.
• Right to Access: You may request a copy of the personal information jelilive holds about you. Access requests are processed within a reasonable timeframe.
• Right to Correction: If your data is inaccurate or incomplete, you may request that it be corrected. Account details can be updated directly in your account settings for basic information.
• Right to Erasure: In certain circumstances – where data is no longer necessary for the purpose it was collected, or where consent is withdrawn – you may request deletion of your personal data. This right is subject to legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request your personal data in a structured, commonly used format for transfer to another controller where technically feasible.

To exercise any of these rights, contact the jelilive support team through your account dashboard or at [email protected]. jelilive will respond to requests within the timeframe required under applicable Philippine law.

9. Minors

The jelilive platform is strictly for players who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a minor, that account will be suspended and the data will be deleted in accordance with this policy.

If you believe a minor has registered on the jelilive platform, please notify us through [email protected] so we can investigate and take appropriate action.

10. Changes to This Policy

jelilive may update this Privacy Policy from time to time to reflect changes in the platform's data practices, legal requirements, or operational procedures. When material changes are made, the "Last Updated" date at the top of this page will be revised.

For significant changes that affect how your data is used, jelilive may notify you through in-platform messages or email to the address registered on your account. Continued use of the platform after the effective date of an updated policy constitutes acceptance of the revised terms.

We encourage you to review this page periodically so you always have an accurate understanding of how your data is handled.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach the jelilive support team through the following channels:

• Email: [email protected]
• Live Chat: Available within your account dashboard after logging in.
• FAQ: Common questions are answered on the FAQ page.

jelilive is committed to addressing privacy concerns promptly and transparently. If you are not satisfied with how a privacy concern has been handled, you may lodge a complaint with the National Privacy Commission of the Philippines.